Front Desk Agent, The Savoy Hotel

Your purpose will be: To deliver an exceptional, seamless guest service experience, creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty. You will specialise as a concierge, whilst confidently taking on additional guest executive responsibilities as required to be an integral member of the team. You will be accountable for:

• Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
• Taking ownership of any guest request which comes your way seeing it through until completion
• Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey
Your key responsibilities & contribution will be:
• Devising guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight. Ensuring accuracy in the recording and communication of bookings.
• Promoting and nurturing positive relationships in the local area strengthening our position in the marketplace
• Having a thorough knowledge of the local area
• Confidently assisting with elements of the front desk operation including arrivals, check out and billing
• Assisting in providing in room/suite services - butler services, special/VIP room set ups, amenities, deliveries to rooms
• Driving revenue through upselling and cross selling.
• Communicating clearly with other teams and through RSM to ensure efficient service for our guests
• Seeking opportunities to surprise and delight our guests
• Meeting all service standards in every guest interaction
• Ensuring that deliveries for guests and colleagues are correctly recorded and delivered
• Ensuring the front hall is covered at all times and providing a warm welcome for all guests
• Paying keen attention to guest preferences and update profiles accordingly