Front Desk Administrator

Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes., Efficiently manage high volume of patients and visitors at the reception desk Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team. Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date Check patients into appointments and promptly update the computer system. Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician Respond to and action process changes promptly and accurately, seeking clarity or further information if needed. Guide patients in booking appointments online

• Follow established protocols and policies
  
  Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.