French Customer Service Advisor

We are recruiting on behalf of a prestigious international fashion brand renowned for its premium products, exceptional quality, and customer-first approach. As a French Customer Services Advisor, you will play a pivotal role in creating memorable experiences for customers across the globe, ensuring every interaction reflects the high standards and reputation of the brand. This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment and takes pride in providing a seamless, personalised service. Whether supporting customers with a purchase, answering product enquiries, or resolving order issues, you'll be an ambassador for a world-class luxury brand. The Role As the first point of contact for our French and English-speaking customers, you'll be responsible for delivering a professional, efficient, and empathetic service across multiple channels.,

• Handling inbound calls, emails, and live chat enquiries from customers wishing to place orders or discuss existing purchases
• Providing expert guidance on products, promotions, exclusive offers, and seasonal campaigns
• Managing enquiries relating to deliveries, returns, exchanges, cancellations, and order tracking
• Resolving customer concerns with professionalism, care, and a solutions-focused approach
• Building rapport with customers and creating positive brand experiences with every interaction
• Ensuring service levels consistently reflect the premium standards expected of a luxury retail brand
  
  Are you fluent in both French and English (mother tongue standard) and passionate about delivering an outstanding customer experience?, We're looking for someone who:
• Is fluent in both French and English (written and spoken, to mother tongue standard)
• Has excellent communication and interpersonal skills
• Is passionate about delivering exceptional customer service
• Remains calm, professional, and proactive in a busy environment
• Enjoys problem-solving and taking ownership of customer queries
• Previous customer service experience is advantageous, but not essential
  
  During the initial 3-month probationary period, you will be employed through Tate Recruitment on a weekly timesheet basis with weekly pay.
Following successful completion of this period, you will transfer onto a permanent contract with no further probation, gaining access to the full employee benefits package from day one. The role is fully office-based during the temporary period. Once permanent, employees can apply for a hybrid working arrangement. Permanent Benefits Package
• £30,900 annual salary
• Opportunity to apply for hybrid working
• Overtime opportunities
• 28 days holiday including Bank Holidays, increasing with service
• Reward and recognition vouchers
• Generous 50% employee discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern, vibrant workplace with breakout areas, pool tables, table tennis, complimentary tea and coffee