Freight Booking apprentice

Introduction

Start an exciting career in freight forwarding with a fast-growing logistics business. You'll gain a recognised qualification and hands-on
training from an experienced team as you
coordinate cargo shipments for clients worldwide. No experience needed, just curiosity, an eye for detail and bags of enthusiasm.

About the Employer

At Gemini Freight Management, we were born from a vision—to deliver logistics solutions that balance
price, service, and quality seamlessly. With over 15 years of expertise in freight management and logistics
consultancy, we take pride in being the go-to partner for businesses of all sizes, from food and beverages
to pharmaceuticals to automotive industries. We understand the complexities of transporting goods
worldwide and thrive on providing efficient, tailored solutions. Our fast-growing, passionate, and proactive
team is committed to ensuring our customers’ cargo moves swiftly, safely, and effectively, so they can
focus on what matters most -- growing their business.

What You'll Do

• Learning to coordinate cargo bookings and making sure shipment details are confirmed and passed on to clients promptly.
• Managing and accurately processing all shipment documentation
• Collaborating with overseas agents to ensure compliance with booking instructions.
• Maintaining up-to-date and accurate records of all bookings and shipments in internal systems.
• Negotiating with carriers to provide clients with competitive quotes for various modes of transport (sea, air, and cross-trade).
• Liaising with clients about changes to shipment terms, costs, or quotations.
• Delivering exceptional customer service by addressing enquiries and concerns with professionalism and care, ensuring timely resolutions that enhance client satisfaction and build lasting relationships.
• Collaborating with internal teams to ensure operational efficiency, compliance with transport regulations, and alignment with client expectations.
• Supporting business development by researching market conditions, competitive rates, and identifying opportunities to upsell additional services.
• Taking part in your apprenticeship training and applying what you learn back in the office.
• Handling client enquiries and offering tailored solutions and services with competitive pricing.
• Liaising with clients, overseas partners, and suppliers to coordinate shipments from origin to destination, ensuring smooth operations.
• Providing clients with real-time shipment status updates via online dashboards, portals, or email— based on the client's preference.
• Obtaining, verifying and processing necessary shipping documentation, ensuring compliance with customs regulations (HMRC).
• Ensuring shipments are fully released by Customs, port authorities and carriers together with correct bill of lading releases.
• Issuing invoices as per agreed terms and ensuring timely payments before delivery.
• Arranging and scheduling deliveries according to the client's needs, ensuring logistics align with their expectations.
• Resolving client queries and complaints with a customer-first mindset, delivering an exceptional experience throughout the process.
• Building and maintaining strong client relationships to foster trust, retain business, and identify growth opportunities.

Training Outcome

On completing the apprenticeship, there are a few directions to grow in. Many go on to a permanent role within our Bookings team,
building on what they've learned. From there, routes open up into our Operations team or into Sales Support, depending on where your
strengths and interests lie. This tends to become clearer as you train and get a feel for the different sides of the business, and we'll
support you in finding the path that suits you best.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Team working

Qualifications

• Essential - GCSE - Any x 3 - Minimum Grade C or 4
• Essential - GCSE - English - Minimum Grade C or 4
• Essential - GCSE - Maths - Minimum Grade C or 4

Course Information

Course: International freight forwarding specialist (level 3)

Level: 3

Route: Transport and logistics

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 8:30am to 5:30pm.

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED