Franchise Senior Lead

Are you ready to lead two globally recognised brands in a dynamic campus setting? We're looking for a Senior Franchise Lead to manage our Subway and PTS Starbucks outlets at the University of Hertfordshire. This is a fantastic opportunity for a motivated and experienced hospitality leader to take the reins of a busy, hands-on operation. About the Role As the Senior Franchise Lead, you'll take full responsibility for the day-to-day running of both outlets. You'll manage a team of 8 staff, driving high service standards, ensuring operational efficiency, and delivering great experiences to students, staff, and visitors. This is a hands-on management role requiring strong leadership, attention to detail, and a passion for hospitality. Key Responsibilities Oversee all operations across Subway and PTS Starbucks on campus Lead, support, and develop a team of approximately 8 staff Manage rotas, stock levels, budgets, and health & safety compliance Ensure brand standards are maintained
and exceeded Drive performance and continuous improvement Deliver excellent customer service across both sites

Minimum 1 year of management experience in hospitality or a related sector Strong team leadership and staff development skills Experience in food and beverage operations Excellent organisational and communication abilities A proactive, flexible, and hands-on approach Brand experience (e.g., Subway, Starbucks, or other franchises) is desirable

£32,000 per year

Competitive £32,000 salary Full-time, stable position within a thriving university setting Perkbox access - hundreds of lifestyle discounts via the app Discounted meals while on duty Opportunity to make a real impact on the student and staff experience