Fracture Prevention Patient Pathway Administrator

We have an excellent opportunity for an Administrator to join the team and be part of one of the country's leading Fracture Prevention Service. Fragility fractures could be prevented by timely interventions to reduce fracture risk. A Fracture Liaison Service (FLS) systematically identifies and treats all eligible patients aged over 50 within a local population who have suffered a fragility fracture, with the aim of reducing their risk of subsequent fractures Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This is a part time role of 26 hours across the week, could be suited to someone looking for school hours. There will also be an opportunity for hybrid working.Main duties of the job To support the delivery of a patient focused Fracture Prevention Service within the OUH To Develop systems to ensure the smooth running of the service To ensure accurate records/documentation of care are maintained in accordance with trust policies To perform administration duties as required within the service, 1. To act as first point of contact for all matters relating to the administration of the Service 2. Provide primary administrative support to clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required. 3. Use OUH systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of being received within 10 working days from the point of clinical delivery / decision. 4. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the clinical staff. 5. Support patients under the clinicians' care by booking where appropriate relevant diagnostic investigations and expediting where appropriate. 6. Manage all Fracture prevention clinic appointments 7. Monitor investigation requests to ensure they are processed appropriately. 8. Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems. 9. Follow the Trust tracking procedure for the movement of all patient notes 10. Update patient details on Trust and departmental patient record systems to include ensuring patients that require discharge are processed accordingly. 11. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these. 12. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology General 1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust. 2. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff. 3. Answer all communication including telephone, email and face to face queries, in a timely manner and action as appropriate. 4. Maintain patient confidentiality at all times. 5. Be flexible in your approach to work, such as covering 6. Use the Trust IT systems (including EPR, Transcription systems, PACS, Proton etc.) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed. 7. Assist with the processing of new referrals on Choose and Book / Directly Bookable / e-referral systems. 8. To contribute to on-going and future service development projects supporting continuous improvement of the services we provide. 9. Attend Departmental and Governance meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures 10. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence. 11. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• Good communication skills, Familiar with Windows and NHS systems
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.