Food and Beverage Supervisor

Reporting To: Deputy Resort Manager Primary Job Purpose: To provide an excellent guest experience through exceptional service to all our guests. Whilst maintaining a high standard and achieving the maximum revenue and guest satisfaction. About the role Roles and Responsibilities To provide a superior guest experience and maximise revenue by promoting and upselling in the restaurant, bar and functions. Oversee and maintain the levels of standards within the food and Beverage areas. Ensure staff are visible and available to guests at all times Work alongside the Restaurant and Bar Manager and support the stock levels for stock Maintaining and Monitoring, hygiene standards and practices Co-Ordinate the preparation for service, including Organising staff sections, cleaning and maintaining glassware and china Checking layouts and preparation of tables including room service duties Maximise the service opportunities for guests to ensure return visits Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times. Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures Be aware of and follow all Health and Safety procedures Complete cash up, and closing on the bar and restaurants Support the events team in the running of weddings, events and parties. This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager., Our values underpin everything we do here at Langston Quays staff should ensure that these are at the fore front of what they day to day. To focus on the guest experience at all times and continually strive to delight time after time To see each guest as part of a long-term relationship not a onetime event To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence. To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of an associated with To encourage our team to contribute to excellent working conditions for all To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Confident and approachable Good team work and can work well alone People management skills Calm under pressure during busy periods Excellent selling and customer service skills Can use own initiative and problem solve Resilience and calm attitude when dealing with face to face complaints, High standards of presentation and organisation Great attention to detail Excellent written and verbal communication skills Ability to create efficient staff rotas Flexible approach to work Multi-tasking and time-management skills, with the ability to prioritize tasks. Team work Ability to understand peaks and troughs of industry and work within a budget Attitude Confident and respectful Friendly, charming and informative Passionate about Customer Service Positive can-do attitude High standard of personal appearance Respectful Conscientious Approachable and supportive,

• GCSE English grade C /4 or above
• GCSE Maths grade C/4 or above
• Microsoft Excel beginner level
• Experience working in hospitality or events
• Customer-service experience.
• Experience of dealing with Customer complaints
• Experience of managing a team
• Knowledge of correct and effective recruitment practices
• Experience of reviewing and changing working methods for best practice.
• Experience of working to service delivery standards, Willingness to undertake further training. Microsoft Excel Intermediate level
• Experience of using Res-Diary; Ez-runner; Rezlinx;
• Experience of coaching and mentoring
• Coaching and mentoring
• Knowledge of Fourth Hospitality System
  
  LQ is a family run, collection of quality destination led Hotel Resorts.
  
  LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends Free onsite parking Progression and career development opportunities. Pension Scheme Free staff meals Free gym membership Access to wellness programmes Share of Resort's service charges on monthly basis Extra days holiday after 2 years