Food & Beverage Service Expert (Banquets) - London Marriott Hotel County Hall

As a Food & Beverage Service Expert, you will play a key role in delivering exceptional dining experiences that are memorable, personalised, and reflective of our commitment to world-class hospitality. This position is responsible for providing attentive service, anticipating guest needs, and ensuring seamless food and beverage operations while maintaining the highest standards of professionalism, quality, and guest satisfaction. What You'll Do

• Deliver outstanding guest service by creating welcoming, engaging, and memorable dining experiences.
• Anticipate guest needs and respond promptly and professionally to requests, questions, and concerns.
• Build positive guest relationships by providing personalised service and demonstrating genuine hospitality throughout the dining experience.
• Set and prepare dining areas in accordance with brand standards, ensuring all tables, equipment, and service items are impeccably presented.
• Accurately take and process food and beverage orders while communicating dietary requirements, allergies, and special requests to the culinary team.
• Ensure the timely delivery of food and beverages while monitoring guest satisfaction throughout service.
• Maintain the cleanliness and organisation of dining areas, service stations, and workspaces through effective clean-as-you-go practices.
• Process payments and cash transactions accurately while complying with all company policies and financial controls.
• Support room service operations, including order taking, upselling, coordinating deliveries, and conducting guest follow-ups.
• Collaborate effectively with colleagues across departments to ensure smooth operations and exceptional guest experiences.
• Adhere to all food safety, health, hygiene, quality assurance, and workplace safety standards.
• Perform opening and closing duties, including stock replenishment, equipment care, cleaning, and operational readiness checks.
  
  Higher Education qualification, Diploma, or equivalent.
• A minimum of one year of experience within hospitality, food and beverage, restaurant operations, or a customer service environment.
• A passion for delivering exceptional guest experiences and creating memorable moments.
• Strong interpersonal and relationship-building skills with the ability to engage confidently with guests and colleagues.
• Excellent verbal communication and active listening skills.
• Strong organisational abilities with the capacity to multitask effectively in a fast-paced environment.
• A positive, professional, and solutions-focused approach to guest service.
• High levels of dependability, integrity, and attention to detail.
• Ability to work collaboratively as part of a diverse and inclusive team environment.
• Adaptability, resilience, and the ability to perform effectively under pressure.
• Proficiency in English and the ability to communicate clearly and professionally.
  
  At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey.
As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you., At Marriott, we put people first - it's one of our distinctive core values.
• Through Explore by Marriott Bonvoy , our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.
Our award-winning culture Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others., At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.