Food and Beverage Assistant

Hours Part time hours available. Working on a rota basis, shifts will include weekdays and weekends. Plus some bank holidays and occasional evening work.Pay £13.45 per hour (Real Living Wage)Report to Head of CateringPurpose of role To work within the team to deliver the highest standards of customer care in a busy catering setting.Purpose, Vision As a charitable organisation our aim is to protect The Bishop's Palace by ensuringand Values financial stability through engaging a wide range of people for their enjoyment and learning. Our Vision To inspire and touch the lives of many by offering joy, healing, hope and wellbeing. Our Purpose To conserve and share the Palace and its story as a place of enjoyment and reflection for the benefit of all. What we value Authenticity

• Inclusivity Hospitality Spirituality Generosity Sustainability
Key tasks -
• Carry out all tasks to ensure smooth operation of food and beverage service
what the and maintaining highest possible customer service standardsPalace Trust
• Assist with food preparation and support kitchen team
expects
• Maintain high levels of cleanliness and hygiene at all times
• Record all food and beverage sales accurately using till systems
• Replenishing and rotating café stock
• Carry out and assist in running of any onsite private events
• Assist in carrying out shifts in any food and beverage outlets
• Assist staff with customer feedback and complaints
• Carry out café close-down procedures including cashing up and banking
• Adhere to Health and Safety regulations set out by The Palace Trust in
accordance with its statutory regulations
• Ensure good communication between catering team, and the wider Palace
team
• Attend training courses as required
• In addition to above, the post-holder may be required to undertake other
reasonable duties and responsibilities to be agreed with Catering Manager.What you can
• 25 days annual leave per year (pro rata) (Increasing with length of service)
expect from
• Opportunity to join The Palace Trust's pension scheme
The Palace
• Opportunity to support your local community through volunteer days
Trust
• Access to the organisational Employee Assistance Programme
  
  Essential Desirable
Knowledge and
• At least 2-years Barista experience Level 2 Food Hygiene
experience
• A-levels or equivalent Certificate
• Experience working in a very busy café or Understanding of food and
restaurant drink allergens
• Experience of working in a kitchen Experience of service
• Record of providing excellent customer alcohol / bar work
service standards
• Experience handling money
Skills and
• Fantastic customer service skills
abilities
• Ability to anticipate problems before they occur
• Ability to work under pressure in a fast-paced environment
• Ability to work as part of a team and use initiative
Personal
• Professional, well presented and punctual
attributes
• Flexibility in relation to working hours that will include weekends and bank
holidays
• Willingness to support all members of the organisation and to be flexible in
the tasks that are undertaken
• Treats people with fairness, respect and consideration without regard for
their position, status or background.


• 50% staff discount in The Bishop's Table
• Training and development to undertake the role
Key internal
• Head of Catering Chefs
contacts
• Food & Beverage Supervisor Visitor Experience Team
About The The site and buildings of The Bishop's Palace and Gardens is owned by the ChurchBishop's Palace Commissioners and managed by The Palace Trust. As a charitable organisation our mission is to protect The Bishop's Palace by ensuring financial stability through engaging a wide range of people for their enjoyment and learning.