Flow Coordinator (HART) #1161

This is an exciting opportunity for a Flow Coordinator to join our HART Team and support our virtual ward. The HART (Hospice Advice, Response and Team) is already a well-established and valued multidisciplinary service, delivering an advice line and rapid response service to support patients, families, and healthcare professionals. As we continue to grow, we are launching our newest service - the Virtual Ward. We're looking for an enthusiastic and organised individual to play a key role in the coordination of patient flow in the virtual ward, with a focus on the day-to-day coordination of the Virtual Ward. This innovative service will help us support more people, quickly, in their own homes, ensuring timely access to specialist hospice care when it is needed most. Working closely with patients, families, and our multidisciplinary team, you will support the coordination of referrals, admissions, patient monitoring, and communication across services, helping to provide a seamless and
responsive pathway for those accessing our care. The HART Service works alongside our established Hospice at Home and Community Services, creating an integrated approach to community-based hospice care. In addition to supporting the Virtual Ward, the role offers opportunities to work alongside and support our Hospice at Home team., Key Responsibilities Support the coordination of patient contact and workflow using clinical systems Manage and monitor team emails, tasks and telephone activity Provide telephone and face-to-face support to patients and families, including bereavement calls Observe, report and escalate changes in patient condition appropriately Liaise with GPs, District Nurses and other external professionals Support referrals and audits to enable holistic patient care Maintain accurate, timely and confidential patient records Work collaboratively as part of a multidisciplinary community team Attend mandatory training and palliative care education

Dougie Mac provides compassionate care and support for adults, young adults, and children with life-limiting conditions across Stoke-on-Trent and North Staffordshire. As a values-driven organisation, we strive to deliver high-quality, person-led, and inclusive care across our inpatient, community, and supportive care services. Following our merger with Approach Dementia Support and expansion into children and young adult services, Dougie Mac now supports more people than ever before across all age groups and diagnoses. Our team is made up of dedicated, skilled professionals who are committed to delivering responsive and meaningful care in line with our hospice values. We offer a collaborative working environment with access to professional development, reflective practice, and staff wellbeing support. Dougie Mac is proud to be a financially independent local charity, offering a competitive salary and benefits package including generous annual leave, contributory pension scheme,
funded study opportunities, hospice-paid healthcare cash plan, and free on-site parking. Dougie Macs Community Services team supports patients to remain at home, surrounded by loved ones, for as long as possible. Our team of nurses, support workers, and therapists deliver high-quality palliative care across Stoke-on-Trent and North Staffordshire offering symptom management, emotional support, and practical care, working closely with GPs and District Nurses.