Floor Manager - Birchwood at The Conduit

We're looking for a Floor Manager to lead service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience at The Conduit - one of London's leading private members' clubs.. This is a hands-on role, acting as the operational lead during service - managing flow, supporting the team and maintaining standards, while working closely with management to drive performance. Birchwood at The Conduit, led by chef Will Devlin, is a brand-new cafe and wine bar that will bring a fresh, ingredient-led approach rooted in seasonality and sustainable sourcing. Expect bold, thoughtful dishes and a space designed for connection in the heart of Covent Garden. Birchwood at The Conduit is a collaboration between Birchwood, Levy UK and The Conduit Floor Manager - The Role

• Take full ownership of the floor to ensure smooth, efficient service
• Lead and direct the team, managing pace, priorities, and service flow
• Stay visible on the floor, supporting staff and engaging with guests
• Deliver high-quality guest experiences and build strong relationships
• Handle guest feedback proactively and resolve issues effectively
• Lead, coach, and support front-of-house team members during service
• Run pre-service briefings and communicate key updates clearly
• Coordinate operations across FOH, kitchen, and bar to ensure readiness
• Support commercial goals through upselling, stock control, and labour efficiency
• Ensure compliance with health, safety, hygiene, and company standards while fostering a positive team culture
  
  Experience in a supervisory or floor management role
• Strong understanding of restaurant service and operations
• Confident leading a team in a fast-paced environment
• Excellent communication and organisational skills
• Passion for hospitality and guest experience
• Confident and decisive leader
• Strong organisational and multitasking skills
• Calm and solutions-focused under pressure
• Highly present and engaged on the floor
• Positive, proactive and team-oriented
  
  £37,800 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more., The chance to be part of a prestigious Covent Garden members' club with a global clientele
• Be part of a purpose-driven business shaping the future of hospitality
• Clear opportunities for career progression within a growing brand
• Competitive salary package + TRONC
• Healthcare & wellbeing support (Medicash, Aviva Digicare - Free annual healthcare check, mental health, dental & optical)
• Gym discounts & wellness programmes
• 23 days holiday + bank holidays + your birthday off
• Paid meals on duty
• Pension & life assurance
• Ongoing training & development opportunities
• Exclusive discounts on travel, retail & entertainment
• VIP access to last-minute events and experiences
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits & day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products
Why Join us? Join one of London's leading private members' clubs, where exceptional hospitality meets purpose, community, and creativity. At The Conduit, we bring together a diverse, global membership of entrepreneurs, creatives, and industry leaders within a beautifully designed, members-only environment. Our club is known for delivering premium food, drink, and personalised service in a setting that champions sustainability, inclusivity, and meaningful connection. We are redefining what a private members' club can be - combining exceptional hospitality with a mission to drive positive social and environmental impact.