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Floor Manager

Pro:Direct Sport Ltd, Liverpool

Floor Manager

Salary not available. View on company website.

Pro:Direct Sport Ltd, Liverpool

  • Full time
  • Permanent
  • Onsite working

Posted 4 days ago, 20 Apr | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: 962b35cf56f94a269b65eb1f92d8e33a

Location ref: Liverpool

Full Job Description

  • Lead the shop floor with energy-delivering outstanding customer service, engaging shoppers through strong product knowledge and authentic storytelling.
  • Coach and motivate the team through real-time feedback, 1-2-1s, and daily leadership that builds capability, confidence, and high performance.
  • Drive commercial results by reacting to trading patterns, using KPIs to inform priorities, and maximising sales through active selling and strong floor execution.
  • Maintain excellent stock availability and visual merchandising standards while identifying opportunities to improve efficiency, consistency, and overall shop-floor impact.
  • Represent and bring ProDirect's football and lifestyle culture to life, staying tuned into trends, competitors, and community opportunities.
  • Support recruitment, onboarding, and ongoing training to build a knowledgeable, engaged, high-performing team.
  • Ensure safe, compliant, and efficient operations by following cash handling, loss prevention, health & safety, and regulatory procedures.
  • Handle customer issues professionally, turning challenges into positive experiences and maintaining brand trust.

    Experience in a customer-facing retail role, ideally within sport or lifestyle environments, with the ability to support or lead teams on the shop floor.
  • Strong leadership presence-confident guiding others, giving direction, and motivating the team during fast-paced trading.
  • Excellent communication and customer-service skills, with a customer-first mindset and calm, approachable manner.
  • Solid commercial awareness, understanding retail performance drivers, KPIs, and how to maximise sales through strong floor execution.
  • Good operational judgement-knowing when to act independently and when to escalate, while confidently delivering daily priorities.
  • Strong organisational and visual standards focus, with an understanding of merchandising, stock processes, and maintaining an impactful shop floor.
  • A proactive, hands-on attitude with ambition to develop further, supporting team success and the wider management team.
  • Passion for football, sport, and lifestyle culture, with awareness of trends influencing customers both in-store and online., Passion … without it, we would not be where we are today
  • A true team player - we work hard and play hard together
  • We don't have time for lone wolves - we build everything together
  • A true desire to deliver outstanding customer-focused solutions

    Pro:Direct Soccer is building a premium destination for football and football-inspired fashion. Our new store is a house of obsession for football performance and culture, offering a high-end retail experience that reflects our commitment to football players and fans.

    3% Employer Pension Contribution.
  • Staff discount of up to 30% (Pro:Direct Sport Online) and 40% (Do Clothing)
  • National Gym discounts are available through Hussle and Nuffield Health.
  • Employee Assistance Programme (EAP) through AXA Health for staff & family members
  • 'Refer a friend' policy, with bonus rewards for successful referrals.
  • Enhanced Sick Pay Scheme for staff with over 5 years length-of-service.

Direct job link

https://www.jobs24.co.uk/job/floor-manager-126716781
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