Floor Manager

We are looking for a Floor Manager to be part of our Restaurant Management team. You will be a natural people person, have a passion for high end service and food, and be able to develop a strong team culture through your training and experience.
Responsibilities:
+ Lead, coach and motivate the team to deliver exceptional service and achieve departmental revenue goals.
+ Support staff training and development.
+ Carry out opening and closing procedures.
+ Provide visible managerial presence on the floor, welcoming and engaging with guests to ensure they receive prompt, courteous and efficient service.
+ Handle guest feedback, special requests, and complaints with discretion, professionalism, and empathy.
+ Ensure all food service areas are always clean and tidy.
+ Maintain a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
+ Monitor overall service, making recommendations for improvement.
+ Ensure adherence to health, safety, hygiene, and licensing regulations.

+ Proven leadership experience in a hospitality environment.
+ Strong communication skills, ability to inspire, delegate and resolve conflicts effectively.
+ A hands-on approach with the ability to lead by example during peak service times.
+ A passion for hospitality and a genuine desire to create memorable guest experiences.
+ Ability to thrive in a fast-paced, high-pressure environment.
+ Flexibility to work early mornings, weekends, and holidays as required.