Floor Assistant

We are offering Full time and Part time vacancies across both V&A East sites (V&A East Museum and V&A East Storehouse). We are also looking to build a reserve list of potential candidates for future opportunities.

Floor Assistants work across all front-of-house functions, including in gallery spaces, retail, public programming, membership, ticketing, and events. They maintain an excellent standard of visitor care and safety, ensuring all visitors feel welcome, comfortable and included at our sites.

Floor Assistants champion V&A East's values and represent the organisation as it establishes itself as a leading cultural hub. V&A East aims to provide a holistic welcome for our visitors. As such, this role broadly focuses on upholding the high standards of our visitor experience and visitor safety. We will provide excellent opportunities for training and experience as it is important for us to provide you with a career-enhancing skillset.

We are looking for proactive self-starters who can problem-solve, work independently, and collaborate effectively as part of a team. Floor Assistants will be part of the wider Operations & Commercial team, contributing to the successful delivery of our excellent visitor welcome.

We are looking for applications from those living in, or with significant lived experience of, our surrounding boroughs (Hackney, Newham, Tower Hamlets and Waltham Forest) to help build V&A East for and by the local communities.

Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .