Floating Support Worker

The Higher Needs Floating Support Service is a commissioned service working with people in temporary accommodation or at risk of homelessness across a variety of settings. The team work closely with the local authority, health, treatment and specialist support providers to improve outcomes and work towards more settled accommodation for those facing multiple disadvantage, As a Support Worker within the HNFS service, you will work to engage and support 15 clients with complex needs and/ or facing multiple disadvantage and who are in temporary or settled accommodation that does not have separate attached support e.g. Housing First, cluster houses, private rented accommodation, early stages of a new tenancy, or where their settled accommodation is at risk, to lead their own journeys, and to maximise their choice and control over the support they receive by developing a responsible network of support. You will work with agencies, family, friends and others to create a comprehensive network of support that remains beyond the end of support provisions. Youll work in a motivational and psychologically informed way to create client independence as quickly as possible, whilst managing needs and risk. The HNFS service is made up of 4 sub teams, consisting of the main Floating Support Service, Housing First Legacy Service, Hospital Discharge Provision and BS5
Cluster housing all supporting higher needs clients. All providing trauma-informed support to a people accommodated in temporary accommodation, private rented accommodation and social housing.

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.