Floating Support Worker

At Depaul UK, we believe in people's potential - and we take action every day to help unlock it. Whether you're supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact. About the Role This role focuses on helping adults with complex needs remain securely housed and build stability through proactive, trauma-informed support. You'll form strong, trusting relationships; provide practical guidance around housing, benefits, health and meaningful activities; and work flexibly with SHAP and RSAP providers to keep people engaged and moving forward. Using a strengths-based approach and the principles of Acceptance and Commitment Therapy, you'll help clients increase confidence, resilience and independence while ensuring support is personalised and accessible. As Floating Support Worker at our new service in Middlesbrough, you'll collaborate closely with housing, health, substance-use and community partners to deliver coordinated, high-quality support, advocating for clients and challenging barriers when needed. Accuracy in record-keeping, safeguarding awareness, and the ability to problem-solve in fast-paced community settings are essential. This role suits someone solutions-driven, compassionate and confident working independently-including occasionally during unsocial hours-while staying grounded in dignity, inclusion and client-led practice. In this role, you will:

• Provide trauma-informed, person-centred support to adults with complex needs in supported accommodation.
• Build trust and engage flexibly to help clients sustain tenancies and prevent repeat homelessness.
• Support clients with housing, health, finances, benefits and meaningful activities.
• Use ACT-based approaches to build resilience, confidence and psychological flexibility.
• Work closely with SHAP/RSAP providers and multi-agency partners for coordinated support.
• Advocate for clients and challenge barriers within local services and systems.
• Accompany clients to appointments and maintain accurate, timely records on In-Form.
  
  You'll bring the ability to engage quickly with adults facing homelessness, mental ill health or substance use, using clear communication, focused support planning, strong risk-assessment skills and accurate digital record-keeping to help people sustain tenancies and access the services they need. Working confidently with accommodation providers and multi-agency partners, you'll adapt your approach to each person, applying trauma-informed, strengths-based practice with resilience, professionalism and strong safeguarding awareness. We're looking for evidence of supporting people with complex needs (including lived experience), understanding tenancy risk, practising safe lone-working and demonstrating inclusive, solutions-focused behaviour in community-based settings.
  
  Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed "cardboard cities" due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul - a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul's belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we're united by our shared values and mission to end homelessness.

What You'll Receive
• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family-friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death-in-service benefit
• Access to legal and practical support