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Fletchers Restaurant Head Waiter - Harrogate

Grantley Hall, Harrogate

Fletchers Restaurant Head Waiter - Harrogate

Salary not available. View on company website.

Grantley Hall, Harrogate

  • Full time
  • Permanent
  • Onsite working

Posted 5 days ago, 30 Oct | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: 92ea5517fe5e4cc28651ffb4e1d5c75c

Location ref: Harrogate

Full Job Description

  • Lead, coach and schedule the front of house team to ensure seamless, high standard service throughout the restaurant.
  • Maintain the highest standards of presentation, hygiene and guest experience in line with Forbes Travel Guide and Michelin expectations.
  • Coordinate closely with the kitchen, bar and spa teams to manage flow, special requests and bespoke dining experiences.
  • Handle guest enquiries, complaints and special occasions with professionalism, turning challenges into memorable moments.
  • Oversee inventory of serviceware, linens and consumables, ensuring optimal stock levels and cost control.
  • Conduct regular training sessions, performance reviews and briefings, fostering continuous improvement and curiosity among staff.
  • Uphold Grantley Hall's commitment to diversity, honesty and clear communication, encouraging team members to share ideas and feedback.

    Minimum of 3 years' experience in a senior waiting or ma tre d' role within a luxury or fine dining environment.
  • Proven leadership ability with a track record of developing high performing teams.
  • Exceptional knowledge of food and beverage service standards, wine service and etiquette.
  • Strong interpersonal and communication skills, able to listen to guests and staff alike and respond with empathy and clarity.
  • Demonstrated commitment to high standards, continuous improvement and delivering a customer first experience.
  • Flexibility to work evenings, weekends and public holidays as required by the hospitality calendar.
  • Relevant qualifications (e.g., NVQ Level 3 in Hospitality) are desirable but not essential.

Direct job link

https://www.jobs24.co.uk/job/fletchers-restaurant-head-waiter-harrogate-127666277
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