Fleet Service Advisor

Fleet Service Advisor Chippenham Hybrid Working £28,000 - £30,000 + Bonus We're looking for a proactive and customer-focused Fleet Service Advisor to join a fast-paced operation, helping to keep vehicles on the road and minimising downtime for customers. This is a fantastic opportunity for someone who enjoys building relationships, solving problems, managing multiple priorities, and delivering outstanding service in a target-driven environment. Responsibilities - Fleet Service Advisor Manage vehicle repair and maintenance cases from start to finish. Liaise with garages, dealerships, suppliers, manufacturers and customers to ensure repairs progress efficiently. Proactively chase updates and challenge delays to reduce vehicle downtime. Keep customers and stakeholders informed through regular communication. Coordinate authorisations, repair bookings and vehicle movements where required. Maintain accurate records and case notes across multiple systems. Handle inbound and outbound calls
relating to vehicle repairs and servicing. Escalate technical or complex issues to specialist teams when required. Work towards service levels, performance targets and customer satisfaction goals. Support wider operational projects and continuous improvement initiatives. Experience - Fleet Service Advisor Fleet management Vehicle leasing Dealership or garage environments Service Advisor positions Parts Advisor roles Automotive customer service Vehicle maintenance coordination Outbound call centre experience Contact centre/customer service environments Transport or logistics coordination You'll also have: Excellent communication and relationship-building skills. Strong administration and organisational abilities. A proactive approach to problem solving. Attention to detail and the ability to manage multiple tasks. Confidence working in a fast-paced, target-driven environment. The ability to learn and understand vehicle repair processes and technical information. Benefits - Fleet Service