Fleet Key Account Manager

At Ford Pro, we are building a one-stop-shop ecosystem designed to help commercial fleet customers maximize uptime, boost productivity, and lower the total cost of ownership. From industry-leading commercial vehicles and charging infrastructure to fleet management software and aftermarket services, Ford Pro is revolutionizing commercial mobility.As a Fleet Key Account Manager, you will serve as the primary commercial strategist and trusted advisor for top-tier national fleet accounts across the UK. Working with key decision-makers-including Fleet Directors, Procurement Leads, and Sustainability Officers-you will provide consultative guidance on fleet optimization and electrification strategies.If you are a proactive, data-driven sales professional motivated by delivering best-in-class customer experiences and achieving record-breaking sales in a fast-paced environment, this is your opportunity to shape the future of commercial mobility.Location: Dunton Campus (Basildon, Essex, UK)Work
Model: Flexible Hybrid (Mondays on-site in Dunton; 1 day remote; remainder Dunton campus or customer field visits)Contract Type: Full-Time, Permanent

Qualifications and Skills Empathy; a customer first mindsetBest in class relationship management with exceptional communication and facilitation skills, across both internal and external stakeholders An understanding of Ford Pro products and services Strong competitor product and industry knowledge including future trends - knowledge of EV's and electrification is desirableBeing comfortable with data, understanding Net Promoter Scoring and the importance of associated customer centric metrics (drivers)Analytical and logical mindset Ability to understand and translate complex and technical issues to non-technical people Ability to maintain focus and positivity in a challenging environment Excellent communication and presentation skillsStrong sense of confidence and commitment; autonomyComfortable interacting cross-functionally at all levelsAdvanced Excel and data manipulation - strong use of SEER, and knowledge of VISTA and VMACS are highly desirablePrevious sales experience in a
customer facing sales role is essential. Additional Information: This is a UK position, applications will only be accepted from current UK employees (FoB employees only).Priority will be given to displaced lateral employees in the first instance.This is a full-time role; however, we are keen to encourage applications from applicants who work flexibly including job-share applicants, who would like to work with another job-share applicant to do this role (even if you currently do not have a job-share partner). The Job Share Connect tool allows you to create your profile and then find a job share match.The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.If you are concerned about travelling to site due to disability (or other

Position Responsibilities Working with the largest UK fleets and supporting them with all aspects of their fleet, as they move towards electrification. Create a one-stop shop to help our customers increase uptime and productivity, while reducing complexity and cost of ownership.Achieve sales objectives by maintaining order-take vs a target glide path and provide regular forecasts by customer.Be the key point of contact for all of your customer queries and the point of escalation for all account issues.Be the key conduit to deliver all pillars of Ford Pro, adding value to our customers businesses and delivering our promise to maximise their uptime. Creating a seamless customer experienceSupport fleet customers in achieving their goals in every aspect of fleet management from initial qualification of needs (hardware / software), through order fulfilment, onboarding, day to day fleet operations (maximising productivity) to defleetBuild a deep understanding of
customers' needs and their businessWork proactively & collaboratively to address key strategic challenges and become a trusted partner & advisorIdentify opportunities to diversify and grow Ford revenue across vehicles, parts, charging, software & services, acting as the central engagement point for Ford ProProvide revenue & production forecasts to support forward planningDevelop and implement bespoke customer success plans that align with customer internal objectives, creating mutual business valueBe accountable for customer satisfaction and retentionContribute to the library of customer success assets (customer references, case studies, playbooks) and thought leadership (methodology, point of view, white papers)Key Interfaces The key point of contact for a portfolio of our most strategically important Ford Pro CustomersManagement at all levels in customer organisation, typically Fleet/Purchasing Manager, sustainability contact etc. Contract Hire & Leasing /
Vehicle Management Company account managers.Ford dealers.Vehicle converters and equipment suppliers. Ford Pro Specialists (e.g. vehicle charging & software)Ford internal departments; Fleet Tenders, Order Fulfilment, Car & CV Brand, Fleet Aftermarket, Finance, Legal and Public Affairs, Engineering.