Fixed Penalty Unit Support Services Administrator

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Criminal Justice Department as a Fixed Penalty Unit (FPU) Support Services Administrator. Are you ready to make a meaningful impact within our team? We are looking for proactive individuals to handle a variety of administrative and casework duties, ensuring our services run smoothly and efficiently. This role requires a high level of data input and processing of fixed penalty notices. Additionally, you will provide valuable advice, support, and information to the public, working closely with partner agencies and stakeholders to enhance our service delivery. This role requires a high level of attention to detail, the ability to manage competing priorities and a commitment to ensuring information is processed accurately and in accordance with force procedures and legislative requirements. If you thrive in a dynamic environment and are passionate about contributing to public safety, we want to hear from you! - What you'll do:

• Process and maintain records by inputting, updating and retrieving information across force systems to support the accurate flow of information and case progression. Manage and update case files, ensuring information is recorded accurately, actions are completed and deadlines are met. Managing Fixed Penalty Notice processes and responding to sensitive, complex or challenging situations with professionalism and resilience. Maintain accurate section records and performance data using both electronic and paper-based systems to support operational effectiveness and reporting requirements. Coordinating high volumes of incoming and outgoing correspondence.
  
  Experience of working within a multi-disciplinary team environment, collaborating across a range of functions to achieve shared objectives. Educated to GCSE standard (or equivalent) or able to demonstrate relevant experience in a similar role. Proven ability to work in a fast-paced, complex environment, managing competing priorities while meeting deadlines, performance targets and quality standards. Strong analytical and problem-solving skills, with the ability to work accurately, use initiative and respond effectively to complex customer enquiries. Excellent communication and interpersonal skills, with the confidence to engage professionally with the public, colleagues and partner agencies, and present evidence effectively in court when required.
  
  £27,204 - £27,513
• 26 days' leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays NHS Fleet Solutions Car Lease Scheme Enhanced maternity, shared parental and adoption leave Flexi time - allowing you to fit your working hours around your individual needs Flexible working (we are happy to discuss options such as compressed hours) Fantastic market-leading public sector pension scheme with up to 16% employer contribution Corporate travel schemes - local rail, bus services and metro discounts Access to private healthcare and eye test vouchers Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets We've invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support Access to gyms in some stations Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel Cycle
to work scheme
• Opportunity to volunteer in local community
Secretarial, PAs, Administration https://careers.northumbria.police.uk/jobs/fixed-penalty-unit-support-services-administrator