Fitness Manager

About Lampton LeisureLampton Leisure is community with health and wellbeing at our core. We understand everyone's health journey is unique and personal to them, so we're proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure?

• We offer annual pay reviews and incremental pay increases'
• 22 days holiday allowance, plus bank holidays
• Free GOLD gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth - CPD training, structured development, and leadership opportunities
About the JobAs a Fitness Manager at Lampton Leisure, you will be responsible for the day to day running of fitness department and fitness team, ensuring a safe, enjoyable and quality customer experience as well as conducting at least 2 duty manager shifts a week. You will also be responsible for proactively managing the teams' performance, setting targets and providing constructive feedback to both develop and support the team to operate to our high standards. You will also be a key holder for the building and will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am - 10pm so flexibility with working hours is required. Key Responsibilities
• Ensure Lampton are delivering an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this
• Duty Manager duties, such as opening and closing the site, dealing with any H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks whilst on shift.
• Establish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate
• Continuously review fitness equipment, programmes and activities, developing and improving as required.
• Accountable for the fitness budget, stock takes and inventories
• Supporting the centre to achieve targets and fitness KPIs.
• Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
• Line management, coaching and developing responsibilities for the fitness team, ensuring the team are up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle
  
  Previous experience working as a Fitness Manager
• Be a minimum of Level 2 fitness qualified or equivalent
• Ideally hold or be able to work towards a First Aid at Work Qualification
• Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ)
• The ability to meet set targets and deadlines, and be pro-active in your duties
• The ability to mentor, motivate, coach and develop team members and customers to achieve their potential
• Excellent communication skills and experience delivering first class customer service is also essential