First-Line Helpdesk Engineer

We are seeking an enthusiastic and dedicated First-Line Helpdesk Engineer to join our dynamic team. Whilst this role is primarily suited to applicants looking to build upon existing first-line experience, there are also opportunities for development, training and qualifications related to the role for candidates who can demonstrate skills or have general experience in this knowledge area.

As an integral part of our IDT Department, you will gain hands-on experience supporting a diverse range of users in a busy education environment on multiple sites, including office staff, teaching staff and students across multiple departments. Under guidance from the Second-Line Helpdesk Engineer and the Head of IDT Services, you'll develop skills in setting up systems, troubleshooting, and maintaining computer hardware and networks.

Over the past four years, the IDT Department at RGS has led the school through an exciting digital transformation, deploying over 1,300 laptops to students and fulfilling the vision of putting a device in the hands of every child. Students in the Senior School have devices on a one-to-one basis, and technology now plays a significant role in the day-to-day life of teaching and learning at RGS.

Hours: The normal core working hours for the role will be 37.5 hours per week, 8.30am - 4.30pm (7.5 hours per day), Monday to Friday.

Salary: The salary will be in the range of £25,000 - £26,000 gross per annum. The actual salary will be chosen to reflect the experience and skills offered by the successful candidate.

Excellent benefits are available - please see the Job Information Pack for more details.

For further information and to apply, please click here.

Closing date: 9.00am on Monday, 18th May 2026

We are proud to be an equal opportunities employer, and all qualified applicants will receive consideration for employment regardless of neurodivergence, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Whilst all applications are considered on merit, we would particularly welcome applications from black and minority ethnic candidates, who are currently underrepresented in our staff community.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff to share this commitment. All posts are subject to pre-interview referencing, internet searches and pre-employment checks, including an enhanced DBS check with the children's barred list check and other appropriate checks.

Salary: The salary will be in the range of £25,000 - £26,000 gross per annum. The actual salary will be chosen to reflect the experience and skills offered by the successful candidate.