First Impressions Executive (Front of House)

Our Front of House (known as the First Impressions Team) are looking for a First Impressions Executive to support the effective and professional running of the firm's front of house and client services operations.Location: LondonHours: The First Impressions team works on a rota basis to ensure coverage between the hours of 08:00 to 19:00. The rota is based on a 35-hour working weekOffice Days: 5 days per week in officeThis is a great opportunity for a Front of House professional to join and support the First Impressions Team Leader plus the chance to be responsible for the day-to-day operations of the team in the Team Leader's absence.What You'll Be DoingLeading by example to always maintain high service standards across the teamMeeting and greeting visitors in a polite and professional manner, monitoring the waiting times and ensuring that refreshments are arrangedHandling calls, messages, and queries efficiently, ensuring all communications are managed professionally and
promptlyMonitoring a busy centralised First Impression Team inbox and switchboardManaging meeting room bookings, ensuring booking processes are followed and rooms are set up in accordance with requirementsBooking and arranging travelSupporting the firm's Hospitality and Events teams with the organisation of events, including coordinating room bookings, gathering stakeholder requirements, and assisting with catering when requiredActing as an escalation point for the First Impressions Team when dealing with senior stakeholders at the firmYou'll gain exposure to a wide range of HR processes while being fully supported to learn and develop.What We're Looking ForExcellent customer service and client facing experience in a corporate hospitality or professional services environmentStrong administration and organisational skillsExperience of working within a very busy, deadline driven, environmentExcellent attention to detail and, problem-solving skillsAbility to work both independently and

collaboratively, using initiative where appropriateA proactive approach to developing knowledge and skills to meet the demands of the roleAbility to remain calm and professional under pressureAt Kingsley Napley, we believe in rewarding our people and supporting their wellbeing. We offer:Pension scheme with firm contributionsLife assurance, permanent health insurance, private medical insurance and dental insuranceAnnual salary review, promotion opportunities and discretionary performance award24/7 available Employee Assistance & Therapy programme6 free 11 therapy sessions through Self SpaceCycle to work scheme and in office bike storage, season ticket loanHealth screeningsHoliday buy/sell/bankGymFlex: discounted gym rates, wellness subsidy, gym loanHoliday accrual with length of serviceTime off for good causesWhy KN?Whilst we are very proud of the work we do, it is our people who are the key to our success. KN takes wellness and wellbeing very seriously, and we have a number
of initiatives and programmes in place to ensure that our people feel included, happy and motivated at work. We look for passionate, committed and diverse 'team players' whose core values align with ours.Kingsley Napley is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace.
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