Fire Team Administrator

At Tersus (a Part of Mitie), our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Fire Administrator for Tersus Consultancy who are a part of Mitie. You will play a key role in arranging site appointments, coordinating with internal teams and ensuring client reports are delivered accurately and on time.

Role Responsibilities:

-Schedule site appointments with site managers, client contacts or residents via phone, email, portals and other client-specific processes.

-Proactively review upcoming programmes and coordinate site visits to meet agreed timelines.

-Liaise with surveyors, laboratories and internal teams to ensure works are completed within required timeframes.

-Maintain accurate data and records using spreadsheets, online portals and in-house systems.

-Monitor client KPIs, manage programmes and promptly respond to or escalate client queries as required.

Required Qualifications:Applicants must meet the below defined requirements for the role.

-Strong IT skills, including Excel, Outlook, Word and database systems.

-Excellent organisational, administration and communication skills, with the ability to work calmly under pressure.

-A proactive, reliable approach with strong attention to detail and a customer-focused mindset.