Fire Risk Assessment Administrator

Morgan Fire Protection Ltd, a specialist business within Marlowe Fire and Security Group, are seeking a highly organised and proactive Fire Risk Assessment Administrator to join our growing team. This is a key role within the business, supporting the smooth coordination of operations and ensuring excellent service delivery to our clients and engineers Key Responsibilities

• Manage incoming communications, including emails from customers and field engineers
• Accurately log and update service requests on our CRM system (CASH)
• Schedule and assign jobs to engineers, ensuring efficient planning and resource allocation
• Prepare and issue quotations in a timely manner
• Handle general telephone enquiries, providing a professional and helpful first point of contact
• Carry out a range of administrative duties to support the wider team
• Respond to engineer queries, offering support and guidance where required
• Close completed jobs and assist with billing processes
• Coordinate work with subcontractors, including issuing jobs and following up on outstanding tasks
  
  Highly accurate and efficient typing skills, with exceptional attention to detail
• Strong written and verbal communication skills, with the ability to engage professionally at all levels
• Advanced proficiency in Microsoft Office applications, with the ability to produce high-quality work
• Excellent organisational and time management skills, with a proven ability to prioritise and manage multiple tasks effectively
• Resilient and adaptable, with the ability to perform well under pressure in a fast-paced and dynamic environment
  
  This is an office based role in Nazeing with the potential for hybrid working once full training has been received.