Financial Support Advisor
Bromsgrove and Redditch Councils, Redditch
Financial Support Advisor
Salary not available. View on company website.
Bromsgrove and Redditch Councils, Redditch
- Full time
- Temporary
- Onsite working
Posted 5 days ago, 30 Oct | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 565cde7e0fc741ac893499937074df4d
Location ref: Redditch
Full Job Description
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. Redditch Borough Council and Bromsgrove District Council are looking to fill one post in their busy shared service Financial Support Team The role is to provide support and advice, and identify opportunities, to help customers improve their financial independence. This is currently undertaken over the telephone although there maybe a future requirement to deliver this support face to face. The post will also include some low level processing of Housing Benefits, Council Tax Support, and Essential Living Fund Support claims Key Requirements
- To provide accurate and appropriate advice and support to customers in response to their queries.
- To ensure the provision of excellent customer care throughout the service.
- To ensure the correct information is gathered, and entered onto relevant systems, to assess claims and requests for support in accordance with policies and guidance.
- To ensure that take up of benefit and other support is encouraged.
- To support the strategic purpose to help customers become financially independent by understanding and assess customer needs.
- To help customers to access the support they need to meet their needs.
We are looking for a customer focused individual with experience of using a variety of ICT systems and a willingness to develop new and innovative working practices. Applicants should be educated to GCSE level (4-9) or equivalent, including Maths and English, or possess demonstrable work-related experience in the field of Benefits (Housing Benefit & Council Tax Reduction Scheme).
pension - generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more