Financial Inclusion Officer

If you are looking for an exciting new role, this is a great opportunity to join the Income Team at CCHA. Our Financial Inclusion Officer post sits within a professional and customer focused team which is responsible for ensuring that income to the association is maximised, through effectively supporting income maximisation for our residents, enabling them to pay their rent.

As a Financial Inclusion Officer, we are looking for candidates with skills and experiences that include a can-do attitude and solution focused approach, with excellent communication skills and experience of front-line support to provide an excellent service to customers. You would be responsible for supporting residents in sustaining their tenancies - from carrying out pre-tenancy assessments, to completing benefit checks and making claims, to enable payment of rent and priority bills.

CCHA owns and manages more than 7,400 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.