Financial Assessment Officer

In this role, you will:

• Complete means tested financial assessments for Adult Social Care services in accordance with procedures and legislation.
• Collect, verify, and record customer financial information, including disability related expenditure.
• Provide accurate welfare benefits advice to ensure customers receive all income they are entitled to.
• Maintain accurate records using council systems, ensuring compliance with Data Protection and security standards.
• Support and mentor colleagues where needed.
• Liaise effectively with internal and external partners including Social Care teams, Legal Services, DWP, Council Tax, Debt Recovery and Corporate Fraud teams.
• Identify and refer cases of potential fraud or financial mismanagement.
  
  We are looking for someone who can demonstrate:
• Strong knowledge of benefits, financial assessments for care services, or experience processing means tested claims.
• Excellent communication skills, including supporting vulnerable customers.
• Good numeracy and ability to calculate benefit entitlement and care charges.
• Confidence using IT systems and maintaining accurate records.
• A positive, methodical, and customer focused approach.
• Ability to manage competing priorities and work well as part of a team.
Relevant qualifications such as GCSEs (including English and Maths) and evidence of continued development are essential. Knowledge of systems such as Liquid Logic or Controcc is desirable but not essential.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £13.45 per hour for all contracted hours.