Financial Assessment and Benefits Officer

We are looking for a dedicated and customer-focused Financial Assessment and Benefits Officer to join our team. Based at Greenlane Council Offices in Spennymoor working 37 hours per week in the Financial Assessment Team., You will be responsible for assessing individual customer contributions towards Adult Social Care services, in line with legislation, case law, and Council procedures. Accuracy, timeliness, and a commitment to excellent service are key to success in this role.,

• Deliver a high-quality, cost-effective service to customers, ensuring prompt and efficient resolution of queries.
• Support the Team Leader in delivering the service in line with Council policies and regulations.
• Process allocated work efficiently, meeting performance targets and service standards.
• Maintain up-to-date knowledge of Adult Social Care Charging legislation and Council procedures.
• Provide clear, accurate advice to customers and handle queries effectively.
• Conduct financial assessments and calculate entitlement to care charges, identify benefits entitlements the customer maybe entitled to.
• Visit customers to assist with applications and gather supporting documentation.
• Maximise income for both customers and the Council through accurate assessments and benefit identification.
• Liaise with internal teams and external partners to support service delivery.
• Mentor and support colleagues as needed, working independently to maintain high performance.
This is a rewarding opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about helping others.

You should have NVQ Level 3 in Business Administration or recognised professional administrative qualification.

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.