Finance & Operations Solution Lead

We're looking for an experienced Finance & Operations Solution Lead to join our Lifetime Services team, supporting clients using Microsoft Dynamics 365 Finance & Operations in live, business-critical environments. This is a hands-on role combining functional consulting with the day-to-day coordination and functional leadership of a small team of consultants. You'll manage the flow of tickets and tasks, help unblock complex issues and maintain quality, while continuing to work directly on client cases, enhancements, service requests and advisory work. This role does not have formal line-management responsibility. You'll work closely with Service Delivery Managers and colleagues across Lifetime Services. The focus is on post-go-live support, service improvement and long-term client success rather than greenfield implementation or day-to-day project delivery. What you'll be doing

• Coordinate the day-to-day workload of a small team of Finance & Operations functional consultants, ensuring tickets and tasks are prioritised, allocated and progressed.
• Take ownership of complex support cases, service requests, enhancements and advisory work across multiple client accounts.
• Investigate complex functional issues, identify root causes and involve relevant technical or functional specialists when needed.
• Monitor client backlogs and outstanding cases, working with consultants and Service Delivery Managers to address priorities, risks, capacity and ageing items.
• Build trusted client relationships and provide clear updates on progress, risks, decisions and next steps.
• Lead or support solution reviews, workshops and roadmap discussions, helping clients respond to Microsoft releases, product changes and improvement opportunities.
• Design and review complex Finance & Operations solutions and supporting documentation, including functional specifications, impact assessments, estimates and test plans.
• Guide functional consultants by unblocking issues, reviewing work and sharing functional expertise and recommended practice.
• Contribute to resource planning, utilisation and forecasting, and provide Finance & Operations expertise for Work Orders, bids and pre-sales activity where required.
  
  Strong hands-on functional consulting experience in Microsoft Dynamics 365 Finance & Operations, with the confidence to guide clients and consultants through complex issues.
• A minimum of five years' full-cycle Microsoft Dynamics 365 Finance & Operations implementation experience, including solution decisions, testing, go-live and transition into live support.
• Good knowledge of end-to-end Finance & Operations business processes, with functional expertise across relevant areas such as Finance, Supply Chain Management, Manufacturing, Project Management and Accounting, Asset Management or Human Resources.
• Experience supporting Microsoft Dynamics 365 Finance & Operations in live, business-critical environments and resolving complex functional issues.
• Experience coordinating functional consultants, including allocating work, providing guidance and reviewing deliverables.
• Experience producing or reviewing solution designs, functional specifications, estimates and test plans.
• Strong organisation and prioritisation skills, with the ability to balance competing client needs across multiple accounts.
• Excellent communication and stakeholder-management skills, with a client-focused, accountable and commercially aware approach.
Desirable skills & experience
• Relevant Microsoft Dynamics 365 Finance & Operations certifications.
• Experience contributing to client roadmaps, Work Orders, bids or pre-sales activity.
• Experience supporting public-sector clients.
• Experience working with Microsoft product releases, One Version updates and deprecations.
  
  Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies.
Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don´t take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.

Alongside a competitive salary and annual bonus, we offer a comprehensive benefits package including pension, private medical insurance, life assurance and income protection. You'll also have annual leave with the option to buy and sell leave, paid volunteering days and the opportunity to work from abroad for up to 10 working days each year, subject to approval. We're committed to your continued development, and you'll have a dedicated Career Development Mentor to support your growth and career at Hitachi Solutions. This is a home-based role, with occasional travel to Hitachi Solutions or client offices. Where business travel is required as part of your role, eligible travel expenses will be covered in line with company policy. Our commitment to inclusion We want everyone to feel able to be themselves and do their best work at Hitachi Solutions Europe. We welcome applications from people with different backgrounds, experiences and perspectives. If you need a reasonable adjustment during the recruitment process, please let our recruitment team know so that we can support you.