Finance Officer

At Suffolk County Council, we're reimagining what local government can achieve. As a Financial Officer in the Financial Assessment Team, you'll help shape Suffolk's future through innovation, collaboration, and community impact. If you're ready to make a real difference, we're ready to support your journey.

Reimagine the possibilities.

Your role and responsibilities

As part of the Financial Assessment Team within Adult Social Care, you will play a vital role in ensuring adults receiving care and support services are charged accurately and fairly. Your responsibilities will include:

- Completing financial assessments to determine whether individuals are required to contribute towards the cost of their care, ensuring assessments are accurate, fair and compliant with relevant legislation and statutory guidance.

- Ensuring correct billing for adults receiving care and support services by issuing accurate invoices and resolving any discrepancies.

- Processing payments to residential and nursing care providers, ensuring external providers are paid accurately and on time.

- Responding to enquiries from colleagues, service users and care providers, providing clear information, guidance and support.

- Supporting vulnerable adults who access social care services due to long-term and/or complex health conditions, delivering a professional, customer-focused service., The Financial Assessment Team is part of Suffolk County Council's Financial Inclusion and Advice Service (FIAS), playing a key role in supporting adults who receive care and support services. We help ensure people are charged fairly and accurately for the care they receive by carrying out financial assessments in line with the Care Act and national charging regulations.

Our work makes a real difference to some of Suffolk's most vulnerable residents, providing clear advice and support while ensuring individuals understand their financial responsibilities and entitlements.

We are a supportive and collaborative team that values learning, development and continuous improvement. We offer flexible working arrangements and are committed to creating an inclusive environment where everyone feels respected, supported and empowered to achieve their full potential., Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word).

1. Tell us about a time when you had to work with detailed financial, administrative or case-related information. How did you ensure accuracy, and what was the outcome?

2. Give an example of a time when you managed a busy workload with competing priorities. How did you organise your work and ensure deadlines were met?

3. Tell us about a time when you handled confidential or sensitive information. How did you ensure it was managed appropriately

4. Give an example of a time when you demonstrated resilience while dealing with a challenging customer, situation or workload. How did you maintain a professional and positive approach?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We are looking for a motivated and organised individual who can bring:

- Excellent attention to detail and a high level of accuracy.

- Strong communication skills, with the ability to explain complex information clearly and sensitively.

- Effective problem-solving skills and sound judgement.

- The ability to work independently while contributing positively to a team environment.

- Strong record-keeping and case management skills.

- Resilience and professionalism when dealing with challenging situations.

- A commitment to delivering excellent customer service and supporting vulnerable people.

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days

membership of a competitive Local Government Pension Scheme (LGPS)

travel, lifestyle, health and wellbeing benefits

performance-related annual pay progression, in addition to an annual cost-of-living pay increase

training and encouragement to expand your knowledge

a variety of career development opportunities across our organisation

diverse and active staff networks

flexible working options, with the right to request flexible working from your first day

Plus lots more!