Field Service Technician

Are you a hands-on technical professional who enjoys solving problems, working independently, and helping customers get the very best from their equipment? Join Mettler Toledo UK as a Field Service Technician and play a key role in supporting customers across laboratory and industrial environments. The Role As a Field Service Technician, you will be responsible for servicing, calibrating, installing, and troubleshooting a range of laboratory and industrial equipment at customer sites. You will work directly with customers, providing expert technical support while ensuring equipment performance, accuracy, and compliance with industry standards. This is a field-based role covering an assigned territory. Key Responsibilities

• Service, maintain and calibrate customer equipment to maximise uptime and performance.
• Diagnose, troubleshoot and repair equipment faults efficiently.
• Install, commission and qualify new equipment at customer sites.
• Complete service reports and documentation accurately in line with GMP and quality standards.
• Deliver outstanding customer service and build trusted advisor relationships.
• Ensure compliance with quality, health & safety, ISO9001 and GxP requirements.
• Identify opportunities to support business growth through customer engagement.
• Continuously develop technical knowledge and skills through ongoing training
  
  Qualification in an engineering, scientific or relevant technical discipline, or equivalent practical experience.
• Experience working with laboratory equipment in a technical role, such as Laboratory Technician, Field Service Engineer, Service Technician, or Analytical Instrument Engineer.
• Strong fault-finding and troubleshooting abilities.
• Excellent communication skills with the ability to explain technical concepts clearly to customers.
• Strong organisational and time-management skills.
• Full UK driving licence and willingness to travel regularly.
  
  METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt.com so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here. For those who prioritize precision, Mettler Toledo is precisely where you belong.


• Strong work-life balance with 25 days' annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to 5 additional leave days.
• Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
• Pension scheme and life assurance at four times salary.
• Fun, inclusive culture with team-building and charity events.
• Commitment to learning and career progression.
About Mettler Toledo