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Field Service / Support Engineer

Rapiscan Systems, Bristol

Field Service / Support Engineer

Salary not available. View on company website.

Rapiscan Systems, Bristol

  • Full time
  • Permanent
  • Onsite working

Posted 4 days ago, 20 Apr | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: 350008b7b29a4f1dbb1af8be92faee72

Location ref: Bristol

Full Job Description

  • Provide on-site technical support for Cargo Vehicle Inspection (CVI) and RTT X-ray Detection Scanner systems
  • Carry out installation, troubleshooting, maintenance, and overhaul of hardware and software components
  • Diagnose and resolve technical issues across various subsystems
  • Act as the primary technical liaison between our company and customers
  • Respond to third-line technical support requests from field engineers, distributors, and customer representatives
  • Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems
  • Participate in the installation of static, gantry, and portal CVI/RTT systems
  • Maintain accurate technical documentation, including service reports and database entries
    • Technologies:
  • Hardware
  • Support
  • Mobile
  • Security, We are Rapiscan Systems, an industry leader in detection technology, providing cargo and vehicle inspection systems and services essential for security at ports, borders, and high-threat facilities. We are currently seeking a skilled Field Service/Support Engineer to join our dedicated team focused on ensuring optimal operational quality and customer satisfaction in the Wales & Bristol regions. This role offers opportunities for international travel and is vital in helping us combat challenges like terrorism and drug smuggling. Join us to make a difference in security technology.

    Strong technical expertise in installation, diagnostics, maintenance, and repair of complex systems
  • Experience with hydraulic, electrical, electro-mechanical, and IT subsystems
  • Excellent problem-solving skills and ability to troubleshoot technical issues
  • Strong communication skills for effective liaison with customers and teams
  • Ability to work independently and as part of a team
  • Willingness to travel internationally and within the UK, particularly to Bristol and Wales
  • Relevant degree or technical certification in engineering or a related field

Direct job link

https://www.jobs24.co.uk/job/field-service-support-engineer-126717713
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