Field Service & PDI Engineer

Reports to: Head of ServicesLocation:Field-Based with regular attendance at Head Office and customer sites asrequired.
Job SummaryThe Field Service & PDI Engineer is responsible for the installation, maintenance, repair, and support of multifunctional print devices, IT-connected office equipment, and related technology solutions. The role combines field-based copier engineering, IT support skills, and Pre-Delivery Inspection (PDI) responsibilities to ensure equipment is prepared, configured, and deployed to the highest standards.
Key ResponsibilitiesField Service EngineeringInstall, service, maintain, and repair multifunctional printers, photocopiers, scanners, and associated office technology.Diagnose and rectify mechanical, electrical, software, and connectivity faults.Respond to customer service calls within agreed service level agreements (SLAs).Complete preventative maintenance visits to maximise equipment reliability and customer satisfaction.Accurately record service activity, parts usage, and customer interactions using company systems.Provide technical advice and user guidance to customers where required.
IT & Network SupportConfigure devices for network environments including TCP/IP, print drivers, scan-to-email, cloud services, and document management solutions.Troubleshoot network connectivity issues relating to printers and MFDs.Support integration with Microsoft 365, Active Directory, network folders, and secure print solutions.Configure and maintain firmware updates and software applications associated with managed print services.Liaise with customer IT departments and internal technical teams to resolve complex issues.
Pre-Delivery Inspection (PDI)Conduct full pre-delivery inspections on all equipment prior to customer installation.Build, configure, test, and quality-check devices to ensure readiness for deployment.Install firmware, software, network settings, and customer-specific configurations.Prepare delivery documentation and equipment records.Ensure all assets, accessories, and consumables are correctly allocated and packaged.
Operational SupportAssist with equipment refurbishment, upgrades, and reconditioning projects.Support stock control and parts management activities.Assist in product demonstrations and technical evaluations when required.Provide technical support to colleagues and contribute to continuous improvement initiatives.

Knowledge, Skills & ExperienceEssentialPrevious experience as a photocopier, printer, or field service engineer.Good understanding of networking principles including TCP/IP, DNS, DHCP, and Wi-Fi networking.Experience configuring multifunctional devices in networked environments.Strong fault-finding and diagnostic skills.Excellent customer service and communication skills.Ability to work independently and manage workload effectively.Full UK driving licence.
DesirableExperience with managed print solutions.Knowledge of Microsoft 365 environments.Experience with document management software.Manufacturer accreditations (e.g. Ricoh, Sharp, Konica Minolta, Canon, Kyocera, Xerox, HP or Epson).
Person SpecificationCustomer-focused and professionalOrganised and detail orientedPositive and proactive approachFlexible and adaptableTeam player with strong communication skillsTPBN1_UKTJ