Field Service Manager

management. Utilize your strong communication skills to collaborate with colleagues at all levels and convey complex technical information clearly.You will be based at our Gateshead Service Branch, with travel across the region, so a full UK driving licence is essential.Working Hours: Monday - Thursday 8am to 4:45pm, Friday 8am to 3:45pmKey Responsibilities Efficiently plan Engineers' workloads. Manage team absence, performance, and appraisals. Ensure compliance with all Health and Safety procedures, conducting risk assessments and method statements. Carry out regular site monitoring. Maintain strong relationships with customers, addressing queries and complaints. Manage credit control logs and CRM.QualificationsWhat We're Looking For: Previous experience in the lift industry or a similar service industry with transferable skills is essential. Relevant technical or management qualifications are desirable. NVQ Level 3 in Lift Engineering.Why Join Us?If you're an experienced Engineer with
a solid technical background seeking a new challenge, we want to hear from you!This role is perfect for those who have previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, or Lift Service Supervisor.BenefitsWe offer a range of fantastic benefits: Market-aligned salary, paid monthly. Profit Share Bonus Scheme, paid quarterly based on Group Company profits. 25 days holiday plus bank holidays, with a holiday scheme to buy extra days. Pension Scheme with matched contributions/salary sacrifice. SimplyHealth Cash Plan for health costs (dental, optical, physiotherapy, etc.). Life Assurance Scheme. Long Service award scheme with holiday benefits. Company Benefits Discount Rewards Scheme, including shop and hotel discounts. Employee Assistance Programme to support well-being. Enhanced maternity and paternity provisions. Car allowance.Stannah Group is an equal opportunities employer. We welcome applications from candidates of all backgrounds, identities,
and abilities. We are a Disability Confident Committed Employer, treating all applicants fairly and with respect.Join our diverse and inclusive community where everyone feels valued. We reserve the right to close this vacancy early if we receive a high number of applications.Note: Appropriate right to work must be held by applicants. Sponsorship is not available.

Job DescriptionJoin Our Team as a Field Service Manager in Gateshead!Welcome to Stannah! We are proud leaders in the global lift market, dedicated to innovation and safety. As we evolve to meet the changing demands of our world, we invite you to be part of our journey.This is an exciting opportunity for an experienced Engineer looking to step into a management role or for a seasoned manager ready to inspire a team dedicated to exceptional service and safety standards.Your RoleAs our Field Service Manager, you will: Lead the delivery of the Branch Business Plan, focusing on PPM performance, LOLER defect management, call-out responsiveness, first-time fix rates, and overall margin contribution. Champion our company values, ensuring our service delivery reflects our commitment to quality and operational excellence. Manage and support our Field workforce and subcontractors, prioritizing Health and Safety, people development, customer satisfaction, operational efficiency, and risk