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Field Service Engineer (Fire)

Armstrong Fluid Technology, Birmingham

Field Service Engineer (Fire)

Salary not available. View on company website.

Armstrong Fluid Technology, Birmingham

  • Full time
  • Permanent
  • Remote working

Posted today, 28 Apr | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 9e0a48a39ad14737a2829f4a5470fd0d

Location ref: Birmingham

Full Job Description

  • Install, commission, repair, overhaul, and service our products, ensuring work quality meets or exceeds agreed standards, while strictly following established procedures.
  • Troubleshoot and resolve issues with DDC and PLC-based control systems within our product range.
  • Provide concise and accurate reports on work performed on-site, completing all associated job paperwork accurately and on time.
  • Stay up-to-date on the company's product range, enabling you to promote and offer alternative equipment or services to customers, and identify opportunities for additional services during on-site visits.
  • Deliver exceptional customer service, addressing individual customer requirements and providing proactive, efficient, and effective solutions.
    • Product/Service Improvement:
  • Identify opportunities for improvements in products, services or operational practices.
  • Support the company by producing detailed internal reports on product failures and collaborate with the technical team to conduct on-site evaluations.
  • Actively engage in developing your technical knowledge and skills, participating in both on-the-job and off-the-job training opportunities.
    • Ensure Standards:
  • Adhere to safe working practices in line with current Health and Safety legislation.
  • Comply with all ISO 9001 and ISO 14001 requirements.
  • Proactively communicate and collaborate with team members and other departments to ensure customer service standards and business objectives are met.
    • Team Collaboration and Development:
  • Foster a collaborative team environment, maintaining strong relationships across company departments to ensure the effective delivery of services and achievement of business goals.

    Substantial work experience in mechanical and/or electrical engineering.
  • GCSE qualifications (A-C) and/or A Levels or an Apprenticeship qualification/HNC.
  • 18th Edition would be advantageous
  • A current and valid CSCS card or industry-recognized equivalent.
  • Solid knowledge of fire and HVAC products.
  • A valid clean driving license is essential.
  • Exceptional customer service and communication skills.
  • Ability to complete reports and paperwork accurately and legibly.
  • Capacity to work independently and with minimal supervision in the field.
  • High levels of self-motivation, with a commitment to delivering quality and efficiency.
  • A proactive and flexible approach.
  • Proficiency with Microsoft Office and basic PC applications.
  • Solid understanding of engineering principles and technical processes, particularly within relevant industries such as manufacturing, construction, or mechanical services.
    • Skills:
  • Strong interpersonal skills and the ability to work in a team, managing relationships with key stakeholders including customers.
  • Excellent communication skills with the ability to engage authentically in all situations.
  • Proven organisational and multitasking abilities.
  • Ability to simplify complex issues, conduct root cause analysis and offer clear, actionable solutions.
  • Knowledge of fire safety regulations and compliance standards.
  • Detail-oriented, proactive and able to perform well under pressure.

    Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
    • As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges. In this role, you will play a key part in working closely with design engineers, quality engineers, and field services administration teams to meet our company's and customers' business objectives.

Direct job link

https://www.jobs24.co.uk/job/field-service-engineer-fire-126752969
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