As a Field Service Engineer at BD BioScience, you will play a crucial role in delivering technical support and preventative maintenance for our cutting-edge Flow Cytometry instruments and systems. Your primary responsibility will be to ensure customer satisfaction through outstanding service, mastery of reported incidents, and continuous learning. You will be part of a dynamic team dedicated to empowering healthcare professionals and improving patient outcomes.,

• Perform on-site technical support, including installations, deinstallations, relocations, certifications, and repairs, adhering to customer service level agreements.
• Investigate, diagnose, troubleshoot, and provide remote support for technical issues reported by customers.
• Prioritize, plan, and execute field corrective actions, upgrades, and preventive maintenance to ensure business continuity for our customers.
• Inform and prepare customers for successful installations, ensuring all requirements are met.
• Maintain accurate documentation, reporting, and data entry in service management systems.
• Manage personal planning, administration, and car stock efficiently.
• Escalate and retain ownership of technical challenges until resolution.
• Comply with all quality, ISO, GMP, and safety regulations, upholding BD's commitment to excellence.
  
  HNC/Degree in engineering discipline or demonstrable work experience in field service.
• Full UK driving license.
• Practical knowledge of computer systems, mechatronics, pneumatics, and fluidics is advantageous.
• Degree in Biomedical Engineering is preferred.
• Strong problem-solving and dynamic planning abilities.
• Must be based near Oxfordshire, Cost Effectiveness Analysis, Customer Service, Field Services, Remote Technical Support, Teamwork, Technical Services, Technical Support, Working Independently
  
  BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities., To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place., BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.
  
  At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location. Salary Range Information £42,000.00 - £71,400.00 GBP Annual