Field Performance Manager

We're looking for a Field Performance Manager to join our Anglian Water team based in Lincoln., This is an exciting opportunity to manage the day-to-day operations of team leaders and operatives within your region. You'll provide essential managerial support to enable an efficient and effective operational area, delivering our service strategy whilst maintaining excellent customer service. Working closely with Anglian Water partners and local delivery teams, you'll ensure activities are undertaken with a customer focus and delivered efficiently, all whilst ensuring compliance with Health, Safety & Environmental policies and Streetworks regulations.

What will you be responsible for?

As a Field Performance Manager, you'll be working within the Anglian Water team, supporting them in delivering high-quality service and operational excellence. Your day to day will include:

-Monitoring, measuring and improving productivity, performance and quality of field teams

-Managing direct reports, ensuring compliance with policies, and providing mentoring and coaching to support team development

-Maximising day-to-day organisation, planning and control of labour, plant and resources to ensure efficiency

-Ensuring all work is completed in line with water quality policies and relevant Health, Safety & Environmental legislation

-Investigating customer complaints and quality issues, and facilitating resolution to ensure excellent customer experience

You have experience within the water industry at a supervisory level

-You hold an NRSWA ticket

-You have good IT and communication skills, with experience managing a varied team

-You hold a Full driving licence

-You're collaborative, trusted and focused in your approach to work

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.