Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a Field Operations Manager on Via's Transit-as-a-Service (TaaS) Operations team, you'll be responsible for managing operations using our innovative technology platform. You'll manage daily operations while driving continuous improvement and growth of our services.

• This is a fully in-person position with the expectation that you will be onsite 4-5 days per week
What You'll Do:
• Ensure operational excellence and an unbelievable customer experience
• Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Respond to driver feedback and live customer issues
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.
  
  Salaire : Non spécifié
Télétravail non autorisé Compétences & expertises Contenu généré Compétences en communication Adaptabilité Collaboration et travail d'équipe Aptitude à résoudre les problèmes,
• A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
• A self-starter who is comfortable taking on a high level of responsibility
• A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
• A team-focused individual that takes ownership of their work and pride in their team's success.
• Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
• An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
• Willing to wear multiple hats and contribute on projects of all types
• Fluent in English, additional languages a plus
• Based in the Arlington area and can easily commute to operation
• Experienced in managing (including scheduling) a team is a plus
• Taking initiative and owning new projects
• Comfortable with ambiguity and evolving / adapting as conditions change
• Experienced in managing projects with multiple stakeholders is a plus
• Bachelor's degree is a plus
  
  Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $55,000-$65,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility - the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves. Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via. Ready to join the ride? Via is an equal opportunity employer.Envie d'en savoir plus ?Rencontrez Nick, Senior Data Analyst, Citymapper, Via est le leader mondial des solutions digitales de mobilité avec plus de 600 partenaires dans 35 pays. La compagnie est actuellement valorisée à plus 3,5 milliards de dollars et a acquis Citymapper en 2023. D'origine américaine, Via compte des bureaux en Israël, aux Pays-Bas, en Allemagne, au Royaume-Uni et en France. Leur mission ? Réinventer les transports en commun. Comment ? Ils développent et opèrent la génération future de solutions de mobilité publique, permettant aux villes, autorités organisatrices de mobilité, opérateurs privés, entreprises, et universités de rendre les systèmes de transport dynamiques. En combinant la flexibilité des trajets individuels avec l'aspect éco-responsable des transports en commun, la technologie de Via permet à leurs partenaires de réduire la congestion et les émissions de CO2, offrant un moyen de transport fiable et abordable aux usagers, et de la possibilité de connecter les communautés, centres urbains, et zones péri-urbaines et rurales. Pourquoi ? Construire des villes durables, c'est œuvrer pour un avenir sans voiture. Et à court terme, tirer les gens de leur véhicule individuel et passer aux véhicules électriques dans la mesure du possible. Via est convaincue que le transport est un grand égalisateur - il supprime les obstacles qui bloquent l'accès à l'emploi, à des soins de santé de qualité et à des opportunités d'éducation pour tous. C'est pourquoi ils s'associent avec les gouvernements, les entreprises, les universités, les hôpitaux et bien d'autres pour rendre le transport plus durable, inclusif, accessible, efficace et abordable pour tous. Lauréat des Inc. Magazine's Best in Business Awards dans la catégorie Companies That Put Purpose Before Profit et listé parmi les 17 entreprises qui incarnent les 17 objectifs de développement durable des Nations Unies. Classé parmi les 10 entreprises les plus innovantes œuvrant pour le bien-être social en 2023 selon Fast Company