Field Collections Agent

Field Collections Agent

Company: Midland Credit Management, Inc.
Location: Swansea, United Kingdom
Employment Type: Permanent
Application Deadline: 2026-08-21T08:42:51.227Z
Job ID: 24695384
Employment Type: Full time
Salary: Competitive

Start Date and Location

Start date: 12th October 2026

Location: Within a 90-minute travel radius of your home (applicants must reside within Swansea)

Salary Details: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus
As a guide, our current Field team earns monthly bonuses of up to £400
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

Working Hours

Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Candidate Requirements

• Hold a full UK driving licence and have access to a vehicle
• Prefer working independently, outdoors, and engaging with people face-to-face
• Value flexibility and autonomy in your schedule

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference. Your key responsibilities include:

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients, including reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• Monday-Friday visiting times are between 8am-8pm
• A number of shift pattern options available, you can choose between a 4 day or 5 day working week

Benefits

• 31 days holiday (including bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (Up to £400)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

At Orbit, we're regulated by our clients. As such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we're unable to proceed to interview stage if a CCJ, IVA, or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

• Start date 12th October 2026 Location: Within a 90-minute travel radius of your home (applicants must reside within Swansea) Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved Do you: Hold a full UK driving licence and have access to a vehicle? Prefer working independently, outdoors, and engaging with people face-to-face? Value flexibility and autonomy in your schedule? If that sounds like you - Orbit Credit Services has an excellent opportunity waiting. About the Role As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference. Your key
responsibilities: Visit customers to resolve outstanding arrears and discuss payment options Handle accounts for both regulated and non-regulated clients. This will include reconnection visits Accept payments, set up repayment plans, and re-engage customers with client services Educate customers about the potential consequences of non-payment Use an Orbit-supplied iPad to update account outcomes in real time Working Hours We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window: Monday-Friday visiting times are between 8am-8pm A number of shift pattern options available, you can choose between a 4 day or 5 day working week. Benefits 31 days holiday (incl. bank holidays + December shutdown) Fuel card for business use Referral Bonus Scheme Uncapped monthly bonuses (Up to £400) Comprehensive 5-week induction programme Ongoing training and professional development Access to Medicash and Employee Assistance Programme Requirements Clear criminal record No CCJs, IVAs, or bankruptcies in the last 6 years Full driving licence (max 6 points), own car, and will require business insurance Tech-savvy and comfortable working independently
• At Orbit we're regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we're unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.