Field Collections Agent

Field Collections Agent

Company: Midland Credit Management, Inc.

Location: Lancaster, United Kingdom

Employment Type: Permanent

Application Deadline: 2026-07-26T07:13:31.643Z

Job ID: 24583105

Work Schedule: Full time

Salary: £28,000 - £35,000

Field Collections Agent

Start date: 13th April 2026

Location: Within a 90-minute travel radius of your home (applicants must reside within Liverpool)

Salary: From £28,665.02 + £4,200 per annum car allowance + uncapped monthly bonus; our current Field team earn monthly bonuses from £200-£400

Earnings Potential: Up to £35,265 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule?

If that sounds like you - Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.

Working Hours

We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• 40 hours per week required, operating hours are Monday-Friday visiting between 8am-8pm
• Saturday 9am-1pm
• 10 of your 40 hours must be worked during prime hours.

Prime hours are 4pm -8pm Monday to Friday and Saturday 9am-1pm.

Benefits

• 31 days holiday (including bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200-£400 typical)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

• Start date 13th April 2026 Location: Within a 90-minute travel radius of your home (applicants must reside within Liverpool) Salary: From £28,665.02 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,265 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved Do you: Hold a full UK driving licence and have access to a vehicle? Prefer working independently, outdoors, and engaging with people face-to-face? Value flexibility and autonomy in your schedule? If that sounds like you - Orbit Credit Services has an excellent opportunity waiting. About the Role As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real
difference. Your key responsibilities: Visit customers to resolve outstanding arrears and discuss payment options Handle accounts for both regulated and non-regulated clients. This will include reconnection visits Accept payments, set up repayment plans, and re-engage customers with client services Educate customers about the potential consequences of non-payment Use an Orbit-supplied iPad to update account outcomes in real time Candidates who have previously been successful in this role have come from a background in Sales, Military or Police. Working Hours We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window: 40 hours per week required, operating hours are Monday-Friday visiting between 8am-8pm Saturday 9am-1pm 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday to Friday and Saturday 9am-1pm. Benefits 31 days holiday (incl. bank holidays + December shutdown) Fuel card for business use Referral Bonus Scheme Uncapped monthly bonuses (£200-£400 typical) Comprehensive 5-week induction programme Ongoing training and professional development Access to Medicash and Employee Assistance Programme Requirements Clear criminal record No CCJs, IVAs, or bankruptcies in the last 6 years Full driving licence (max 6 points), own car, and will require business insurance Tech-savvy and comfortable working independently