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Field After-Sales Executive

Verisure, Milton Keynes

Field After-Sales Executive

Salary not available. View on company website.

Verisure, Milton Keynes

  • Full time
  • Permanent
  • Onsite working

Posted today, 27 Jun | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: e4a6fa400f4a409fb9e60ae403652949

Location ref: Milton Keynes

Full Job Description

  • Dealing with escalated high-level complaints
  • Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on "first time fix" solutions.
  • Providing a detailed, informed walk-through of the Verisure Alarm system.
  • Establish, build and manage strong long-term customer relationships
  • Identifying reasons why the customer is thinking of leaving and establish benefits that will improve the customer experience
  • Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
  • Trouble shooting any issues and repeat false alarms that may arise.
  • Managing stock materials and company vehicle maintenance in line with schedules.

    Strong English communication skills and a good team player
  • Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues
  • Striving to achieve performance and customer targets to earn bonus
  • Customer oriented, genuinely passionate about providing an amazing experience through every interaction
  • A clean manual driving licence
  • Engineering/Technical/Retentions/Sales experience: 1 year (preferred)

    Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
    • With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. As a Field Engineer you will be servicing customers' alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.

    Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
  • Company van provided with optional personal use
  • Fuel card provided for business miles only
  • Company smartphone
  • Birthday off
  • Uncapped commission scheme based on productivity
  • Employee alarm discount programme
  • Employee referral cash bonus scheme
  • Gym Flex
  • Pension plan
  • Private Health Care plan
  • Career progression with excellent growth opportunities.
  • PerkBox - discounts at local restaurants, attractions, and retail outlets.
    • Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Direct job link

https://www.jobs24.co.uk/job/field-after-sales-executive-127036093
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