Field Account Manager

We are currently seeking a Field Account Manager to join our client's team based in Birmingham. This is a fantastic opportunity for someone who enjoys autonomy, managing their own diary, and building strong relationships with customers in a face-to-face environment. If you are a proactive, customer-focused professional looking for a field-based role with autonomy and variety, we'd love to hear from you. The Role In this field-based position, you will be responsible for managing customer relations of a portfolio of existing customers, while handling any disputes or complaints.,

• Visiting both new and existing customers to build and maintain strong relationships
• Managing a portfolio of accounts, ensuring high levels of customer satisfaction
• Handling customer queries and resolving issues efficiently and professionally
• Negotiating contract terms to ensure continuity of business
• Working closely with internal teams to ensure customer requirements are met
• Planning and managing your own diary to maximise productivity
• Visiting customers that are difficult to engage remotely, resolving complaints and strengthening relationships
• Making confident, on-the-spot decisions to resolve challenges while protecting the company's commercial position
  
  To be successful in this role, you will have:
• Full UK driving license required
• Previous experience in account management or a similar customer-facing role
• Strong customer relationship and complaint resolution experience
• Excellent negotiation and problem-solving skills
• Ability to manage a busy workload using a CRM system
• Strong organisational and time management skills
• Good geographical knowledge of Birmingham and surrounding areas
• Experience working in a fast-paced environment
• Strong communication and IT skills