FHCS Customer Relations Administrator

work with clients on shipments, receivables, receipts of goods, reserves, claims manage the customer database in SAP maintenance of prices / conditions and customer master data work in SAP: loading orders; invoicing; picking / unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributors daily formation of the schedule of shipment of goods for a warehouse, planning of joint work monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets

• Additional Responsibilities
receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process interaction with transport companies work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control, compliance with conditions; information letters for employees and partners) account of marketing materials and product samples for managers control of return of consignment notes from the consignees
• Interactions (internal & external)
Warehouse, Sales, Marketing, Controlling, Accounting Forwarders, Customers, Suppliers


• Professional Experience and Education
higher education 2+ years' experience in same position knowledge of English - Intermediate
• Specific Knowlegde
knowledge of SAP (or ERP-based programs)
• Specific Skills
attentiveness, accuracy client orientation good communication skills stress resistance ability to work in a team

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg Home and Cleaning Solutions Limited (United Kingdom)