Family Worker

We are looking for a compassionate Family Worker to support parents, carers, children and families facing a range of challenges. You will provide targeted one-to-one support, group-based interventions and family-focused casework, helping families to build resilience, improve relationships and access the right support at the right time.
You will work closely with families to identify needs, reduce risk and promote positive outcomes, while collaborating with internal teams and external partners to ensure coordinated, person-centred support. The role requires flexibility, including some evening and weekend working to meet family needs.
Key Duties
Provide one-to-one and group-based support to children, parents, carers and families
Manage a caseload, including assessments, support planning, risk management and safeguarding
Deliver practical and emotional support to families experiencing complex or challenging circumstances
Support families to access relevant services, community resources and early help provision
Work collaboratively with multi-disciplinary teams and external agencies to achieve positive outcomes
Maintain accurate and timely records using an online case management system
Follow safeguarding policies and procedures to identify, manage and reduce risk

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:
27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days' annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.