Family Service Team Manager

Phoenix Futures has an exciting opportunity for an experienced and motivated practitioner to join our North Lanarkshire Services as Family Service Team Manager on a fixed-term basis until 24 April 2027.This role offers an opportunity to lead and develop a dedicated family support service, working alongside partners to improve outcomes for children, young people, adults and families affected by substance use. You will play a key role in ensuring that family support interventions are safe, effective, evidence-based and responsive to local need, while supporting staff and volunteers to deliver high-quality services.The RoleAs Family Team Manager, you will lead the delivery of the North Lanarkshire Family Service, ensuring that support is accessible, effective and aligned with contractual requirements, organisational priorities and local strategic objectives.You will provide day-to-day operational leadership to the Family Service Team, ensuring that services are delivered using trauma-informed, rights-based and recovery-focused approaches. The role includes responsibility for service performance, quality assurance, safeguarding, workforce development, partnership working and service improvement.You will work closely with the Service Manager, Team Managers, commissioners and external partners to ensure that families receive high-quality support that promotes resilience, recovery and positive outcomes.The postholder will have management responsibility for:Family Support WorkersFamily PractitionersSessional Staff and Volunteers associated with the Family ServiceStudent Placements where applicableThe position is full-time at 37.5 hours per week and may include occasional evening and weekend working to meet service requirements., None specified

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We are a charity and housing association which has been helping people overcome drug and alcohol problems for 50 years. We provide residential, prison, community and specialist services. We believe in being the best, we are passionate about recovery, and we value our history and use it to inform our future.