Family Hub Information Advice & Support Officer

Family Hub Information Advice & Support Officer WMF2983e

Westmorland & Furness Council View all jobs

• Penrith, Cumbria


• £26,403-26,824 per year


• Contract


• Full-time

11 hours ago

Family Hub Information Advice & Support Officer WMF2983e Job description

Location: This role is office based at the relevant Family Hub sites during the service's operational hours. Base will be Penrith, covering Eden and South Lakes.

Contract: Fixed term for 3 years

About this opportunity

Ability to travel independently required.

An exciting opportunity has arisen for Information Advice & Support Officers to support the day to day running of the Best Start Family Hubs; engagign with famielis and visitors to the hubs, record keeping, collating and presenting data, managing mailboxes, room bookings and supporitng the delivery of events.

We are looking for enthusiastic, innovative and self-motivated individuals to provide assistance in the day to day running of the hub sites.

Who we are looking for…

• We are looking for individuals with strong people skills, including negotiation and excellent communication skills, both written, face-to-face and over Teams.


• We are looking for someone with knowledge and experience of Microsoft applications , case management systems and financial systems.


• You will need the ability to prioritise and manage work effectively, and be comfortable working both independently and as part of a team. You will also have experience of collaborating across teams and partners.

If you are interested in this opportunity and would like to have an informal chat to find out more, please contact Gayle Morre, Family Hub Manager email , phone

This role requires an enhanced DBS check with a Childrens Barred List check. Please note this role involves working in regulated activity with Children.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

If you are interested in this opportunity and would like to have an informal chat to find out more, please contact Gayle Morre, Family Hub Manager email gayle.moore@cumbria.gov.uk

Application and Interview information

Closing date: 17/06/26

Interview date: W/C 22/06/26

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at HR.Systems@cumbria.gov.uk.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Option 4 - This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires an enhanced DBS check with a Children's Barred List check.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.

#s1-Gen

Ability to travel independently required.
An exciting opportunity has arisen for Information Advice & Support Officers to support the day to day running of the Best Start Family Hubs; engagign with famielis and visitors to the hubs, record keeping, collating and presenting data, managing mailboxes, room bookings and supporitng the delivery of events.
We are looking for enthusiastic, innovative and self-motivated individuals to provide assistance in the day to day running of the hub sites.
Who we are looking for…
We are looking for individuals with strong people skills, including negotiation and excellent communication skills, both written, face-to-face and over Teams.
We are looking for someone with knowledge and experience of Microsoft applications , case management systems and financial systems.
You will need the ability to prioritise and manage work effectively, and be comfortable working both independently and as part of a team. You will also have experience of collaborating across teams and partners.

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Option 4 - This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires an enhanced DBS check with a Children's Barred List check.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.