Family Advisor

Are you passionate about giving children the best start in life? Do you enjoy working with families and want to make a real difference in their community? If so, we have an exciting role that has become available to work within the Cheshire East Council Best Start in Life Family Hubs as Family Advisors (Navigators). We have one full time (37 hours per week) role available. The postholder will support the work of the Best Start in Life Family Hubs across the North of the Borough (Congleton, Holme Chapel, Knutsford, Wilmslow, Macclesfield, Poynton & Disley). The family hubs support families with children 0-19 (25 for young people with SEND). Family hubs provide a universal 'front door' to families, offering a 'one-stop shop' of family help services across their social care, education, mental health and physical health needs, with a comprehensive offer for parents, children and young people at its core. Enabling families to receive timely and appropriate information tailored to their needs. About you

• Work to support families and their children aged 0-19 (or up to 25 for young people with SEND).
• To bring council, health and community services together so that families can access the right support at the right time.
• Collaborate with Family Hub teams to provide high-quality, integrated support services. Via a variety of administrative tasks i.e. booking rooms, appointments, data collection, entry and ordering of resources. A number of ICT platforms are used on a daily basis to enter data and record transactions within our policies and procedures.
• Receive enquiries from members of the public, professionals (via face to face, electronic and telephone channels) and provide appropriate, consistent advice, signposting and guidance.
• Communication, organisation, and customer service skills within a public service setting are critical.
This is just a snapshot of some of the exciting things you'll be doing in the role, to find out more about the other key responsibilities of the role please view the attached job description. The successful candidate will:
• Be passionate about supporting children, young people, and families.
  
  Have strong communication and interpersonal skills.
• Have the ability to work collaboratively within a multi-disciplinary team.
• Be organised and able to manage multiple priorities effectively.
• Be flexible, a team player and able to travel throughout the locality.
  
  To find out more about the essential and desirable criteria for the role please view the attached job description specification document.
In return we are able to offer:
• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave - Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There's no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life's challenges, both at work and in your personal life
• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa
Join us and experience a workplace that truly values and supports you!