Faculty Teaching & Learning Operations Officer

Applications are invited for the post of Faculty Teaching & Learning Operations Officer within the Student Journey Directorate.
This role forms part of the Professional Services team within the Faculty of Science and supports the delivery of teaching and learning administration across the student lifecycle. The role is pivotal in helping to deliver an excellent service to students and staff while supporting the effective operation of academic programmes across the faculty.
The Faculty of Science comprises the Departments of Biological Sciences, Computing, Security & Mathematics, Physical Sciences & Engineering, and Psychology. The successful candidate will work within a busy and varied academic environment, supporting a broad portfolio of undergraduate and postgraduate programmes.
The post holder will develop a broad understanding of Faculty and University processes and will demonstrate a commitment to delivering a high-quality, student-focused service. They will work closely with academic colleagues and Professional Services teams to support the effective delivery of teaching and learning administration across the faculty.
The successful candidate will support a range of teaching and learning activities including module registration, timetabling, assessment and examinations administration, student records, graduation processes, and aspects of admissions and recruitment activity. They will function as a key point of contact for student and staff enquiries, providing accurate information and escalating more complex issues where appropriate.
The post holder will work collaboratively with stakeholders across the faculty and wider University, including academic staff, Student Services, Registry, Timetabling and Examinations teams, to support programme administration and key student lifecycle activities. They will contribute to the consistent delivery of services and procedures across the faculty and support the continuous improvement of working practices.
The post holder will maintain accurate records using University systems, support student wellbeing and support arrangements where required, and may assist with Faculty and departmental committees and meetings relating to teaching and learning activity. They will operate in accordance with university policies and external legislation, particularly in relation to Data Protection and Freedom of Information. As part of Student Administration, they will also contribute to key University activities throughout the academic year, including enrolment, examinations, and graduation.

Candidates should be educated to A-level standard or possess equivalent experience and will have experience of working in an administrative, customer service or higher education environment. They should be able to demonstrate excellent communication and organisational skills, a proactive and solutions-focused approach, and the ability to manage competing priorities while meeting deadlines.
Candidates should have experience of working collaboratively across teams and building positive working relationships with students, academic colleagues and Professional Services staff. They should be able to work independently and as part of a team, exercise sound judgement when resolving routine issues, and recognise when guidance from senior colleagues is required. Strong IT skills, including Microsoft Office and the ability to learn new systems quickly, are essential. A commitment to continuous improvement and excellent customer service is required.

In return we offer a highly competitive rewards and benefits package including:
# Generous annual leave entitlement
# Training and Development opportunities
# Pension Scheme with generous employer contribution
# Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
# Free parking
The post is based in Egham, Surrey, where the University is situated in a beautiful, leafy campus near Windsor Great Park and within commuting distance from London.