Faculty Operations Manager (and Deputy HAF)

The Faculty of Medieval and Modern Languages is seeking a proactive and pragmatic Operations Manager to ensure the effective delivery of day-to-day administrative and professional services. The postholder will line-manage office and premises staff, liaise with divisional HR and IT teams, and oversee internal communications, faculty records, onboarding, and content management for the intranet and website.
As a key member of the senior management team, they will play a vital role in supporting strategic initiatives, including curriculum reform, new postgraduate programme development, and preparations for the faculty's relocation to the new Schwarzman Centre in 2025. This transitional period will involve adapting to shared premises and aligning processes across the Humanities Division.
The role requires a strong communicator with a continuous improvement mindset, who is resilient, adaptable, and able to work collaboratively in a changing environment. The successful candidate will contribute significantly to ensuring professional services run efficiently and effectively across the faculty.

You will be educated to degree level and/or have undertaken relevant professional training, with evidence of strong intellectual and analytical ability. You will bring substantial administrative and operational experience, including leading complex projects within large or multifaceted organisations. You will have a proven track record of effective line management, including building and motivating teams, and working collaboratively within multi-disciplinary environments.
With excellent communication and interpersonal skills, you will be confident in influencing and engaging a broad range of stakeholders, including academic staff and students. You will have the ability to convey complex information clearly and persuasively, both in writing and verbally.
Highly organised and adaptable, you will demonstrate sound judgement, resilience under pressure, and a pragmatic approach to change. You will be experienced in process improvement, systems development, and fostering efficient working practices in multi-stakeholder settings. A high level of digital literacy is essential, including proficiency in Microsoft Office, spreadsheets, databases, and content-sharing platforms such as SharePoint and Canvas.